Sophia Bernazzani Barron

Sophia Bernazzani Barron

Sophia is the Director of Product & Channel Marketing at Owl Labs, helping people find solutions through organic search. Before that, she served as Editor and Team Lead for the Service Blog at HubSpot. Her topics of expertise include product positioning and messaging, market research and analysis, go-to-market product planning and execution, sales enablement, and full-funnel content creation. She also writes about team development and people management at high-growth tech companies. When Sophia isn't working, you can find her doing yoga outside, drinking iced coffee, or playing with animals.

The 29 Best Customer Service Books You Need to Read

It's valuable to learn from those who have succeeded in what you’re already doing. Read these custom...

Sophia Bernazzani Barron

Highly Recommended

What Is Customer Service?

Sophia Bernazzani Barron

18 Customer Service Chatbot Examples (& How You Should Be Using Them)

Sophia Bernazzani Barron

How to Calculate Churn Rate in 5 Easy Steps [Definition + Formula]

Sophia Bernazzani Barron

Looking to elevate customer experience?

Sophia Bernazzani Barron recommends these Customer Onboarding Templates to lead your new customers through their first several months.

Download the free templates

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