Customer Retention

10 Business Email Phrases to Stop (& Start) Using With Clients

Why (& How) You Should Actually Listen to Your Customers

10 Customer Retention Metrics & How to Measure Them

7 Customer Retention Systems (& Why CRM Should Be One of Them)

22 Examples of Customer Retention Strategies That Actually Work

How to Calculate Customer Lifetime Value (CLV) & Why It Matters

5 Reasons for Customer Churn Your Company Needs to Address

How to Calculate Churn Rate in 5 Easy Steps [Definition + Formula]

Here’s Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth

7 Ways to Boost Your Customer Retention Rate

How to Prevent Buyer's Remorse

Customer Churn — What It Is And Why It Matters for Every Business [Definition]

32 Customer Service Email Templates to Support, Renew, & Refund Customers

Customer Loyalty and Retention: 13 Ways to Improve Yours

12 Tips to Reduce Customer Churn (& Lower Your Churn Rate)

How Customer Success Teams Can Use Voice of the Customer to Improve Retention

7 Client Relationship Management Best Practices Every Business Should Prioritize

How to Let Customers Know About a Price Increase (Without Losing Them), According to Pros Who've Done It

How to Implement Proactive Customer Service (& Why You Should)

12 Voice of the Customer Methodologies To Generate a Gold Mine of Customer Feedback

Use This Tried-and-True Strategy to Create an Army of Customer Advocates

How to Build a Strong Voice of the Customer Program [Infographic]